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Frequently Asked Questions |
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1. What can I expect when I call the aTLC WarmLine? 2. How do I connect with a WarmLine mentor? 3. What are the costs of the call? 4. What can I do to prepare for the call? 5. Do I have to fill out the form on the registration page for ongoing sessions? 6. What about confidentiality?
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1. What can I expect when I call the aTLC WarmLine?
Our mentors will listen
compassionately to your parenting concerns, help you identify what is
working well and what you want to change, and support you with appropriate
information. They may direct you to other services that may be of help, such
as teleclasses, articles, book, websites, and other professional services if
your concern is outside the scope of our services. 2. How do I connect with a WarmLine mentor? You can call our automated toll-free WarmLine appointment number 888-574-7580, 24 hours a day, 7 days a week where you will be asked to leave a brief description of your concern and two or three convenient times for a mentor to call you back within the following 24-48 hours. After the initial session, if you choose, you can schedule another, or a series of ongoing sessions. The time, duration, and frequency of these calls will be negotiated between you and the mentor.
3. What are the costs of the call? Your first 10 minutes with the mentor are free. This complimentary period gives you a chance to get acquainted, share your concerns, and determine how we can best support you.
After the initial 10 minutes, the cost
for the WarmLine mentoring service is $1 to $2 per minute, depending on your
ability to pay. At that time, your mentor will request a credit card number
or alternatively, you may schedule the remainder of your session for a later
date, allowing time to pre-pay by check, PayPal, or Western Union. You may choose to be updated on the number of minutes elapsed at regular intervals--for example every 20, or 30 minutes. You, together with your mentor, determine the length of time you want to use. You can end the call at any time.
4. What can I do to prepare for the call? Your time on the call is best used when you spend a few minutes to prepare for the call. We suggest you consider and, perhaps, write down:
· What kind of support do you want from your session? Do you primarily want someone to just listen, or to give you information, or to brainstorm with you? · What is happening that has prompted you to seek support now? · When did it start? · Is there anything you are aware of that it may be related to? · What solutions have you already tried? · What has helped or not helped?
5. Do I have to fill out the online registration form?
No, it is not required. You can just
give the mentor your contact details on the phone. The advantage of your
filling in the
form online is that it will give you and
your mentor more time to discuss how we can support you. 6. What about confidentiality?
Your personal information--name and
address--is completely confidential. Statistics may be collected to guide us
in improving our services and to help us qualify for grants, but they will
not include the identities of the people's information that is used. |
